Delivery Information

We are committed to delivering your order accurately, in good condition, and always on time.

Based on the nature of the products that we have, we have designed a best shipping policy that is exclusively in your best interests.

For Metros:

We are committed to delivering within 3 to 4 business days of the order being confirmed.

For Non Metros:

All products will reach you within a time span of 3 to 12 days.

Please note our shipping policy as follows:

·         We currently deliver all the major cities across India.

·         Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.

·         We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

·         We ship on all week days (Monday to Saturday), excluding public holidays.

·         To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

·         While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

·         If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +91-9873073273 (10AM - 7PM) or mail us at helpdesk@thekhilonastore.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Shipping Charges

Thekhilonastore does not charge anything for shipping from our Customer. We maintain a minimum order of Rs. 200 for any Home delivery and Shipping.